Tue, 29 Aug
|Paid event (990€) in Helsinki
Learn How to Master a CX Program
Are you facing the pressure of delivering results from your CX efforts? Do you feel isolated in your CX role, disconnected from the rest of the organization? We understand the challenges you're facing, and that's why we're offering you a unique opportunity to take your CX program to the next level.
Time & Location
29 Aug 2023, 09:00 – 17:00 GMT+3
Paid event (990€) in Helsinki, Mannerheimintie 4, 00100 Helsinki, Finland
About the event
CX Agency and Arcticana invite you to a full day, face-to-face training event where you'll learn the best practices of program management for CX. This is your chance to interact, benchmark, and network with other experienced CX professionals.
Hosts:
The training will be hosted by Anna-Maija Tanninen, founder of CX Agency and former Accenture and KONE project manager, with over 12 years of experience in the CX field. Caroline Bondier, founder of Arcticana, former KONE program management director, and former Naava Sales development VP, will also be sharing her expertise with over 14 years of experience in program management.
Event Details:
- Event Name: Learn How to Master a CX Program
- What: Full-day face-to-face training
- Who should attend: CX development leads, program and project managers, and CX executives
- When: Tuesday, August 29th, 9:00-17:00 EET
- Where: Naava showroom, Mannerheimintie 4, Helsinki
- Cost: 990€ + VAT 24%
By attending this training you will get:
- Insights and strategies to overcome the challenges of managing CX programs
- Learn from industry experts and experienced professionals in the field
- Benchmark your CX maturity level with others and discover best practices
- Develop a roadmap to take your CX program to the next level
- Establish financial linkage and demonstrate the value of CX initiatives
- Network and engage with like-minded professionals during the event
- Get support for yourself or your team after the event
Agenda:
- 9:00-9:30: Breakfast and mingle
- 9:30-10:30: CX Maturity Model Walk-through
- Goals and enablers in each stage
- Typical successes and pain points
- 10:30-11:45: Individual CX Maturity Results
- Sharing with others: Learnings, benchmarks
- 11:45-13:00: Lunch and mingle
- 13:00-15:00: Taking Your CX Programto the Next Level Workshop
- 15-16: Build your Executive pitch
- 16:00-17:00: After-work mingle with snacks and drinks
Note! An additional 1h consultation on your CX program is offered up to 1 month after the training.
Outcomes:
- Self-assessment of your organization's CX maturity level
- Recommendations where to focus next to improve your CX maturity
- Framework to build your CX program
- Examples and best practices on CX program management
- Executive pitch to help get Executive support for your CX program
Don't miss this opportunity to enhance your CX program management skills and connect with industry professionals. Secure your spot now!
Tickets
Ticket
€990.00
Sale ended